If we could hand deliver your orders, we would. So the next best thing we can do is provide you with postage services that include 'Tracking info' and estimated delivery dates. This way you can plan the safe arrival of your items.
- UK delivery is estimated 2-3 working days.
- Worldwide shipping is estimated 5-9 days.
- All orders are shipped with delivery confirmation.
- All orders are insured for the total vaule within.
- Shipping fees are not refundable under any circumstance unless the goods sent are deemed as faulty.
- Other shipping methods are available upon request, however, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase.
RETURNS & REPLACEMENTS
We operate a 'No worries' returns policy on all merchandise unused and in its original packaging returned within 14 days. Once received we will issue a full refund (excluding original delivery charge) or exchange the item at your request (subject to stock).
- Returns will be accepted only if the return is sent within 14 days of the delivery confirmation date.
- A full refund of the purchase price including basic shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped. All returned packages are to be fully insured.
- Refunds can take up to 7 days to complete.
- If the item you received is DAMAGED/FAULTY please contact us within 14 day or the delvery confirmation date.
- Returns that are sent without our prior knowledge will be refused.
- We do not refund RETURN shipping costs or credit card fees.
- Items bought on sale will be refunded at sale price.
- Sale returns will be accepted within 7 days of the delivery confirmation date.
PRIVACY & SECURITY
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic email, the email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
All financial transactions are processed through TREELESS PRODUCTS LTD - Company No 7654382
All company polices above comply with UK DS ONLINE trading standards. For more details click TS.GOV